1. Wholesale Price
Our wholesale team operates individually from website and we will not adjust wholesale price upon promotion of individual products on website. Also, we don’t’ guarantee that we offer the cheapest price than our website or other platforms. Buyers are welcome to make their own purchase decision.
2. Payment Method
Buyers can pay by Paypal only. We will not charge any payment service fee of it.
3. Logistics Arrangement
We accept International orders and over 160 countries can be reached. The actual shipping fee varies from case to case.
4. Delivery Time
Our warehouse is located in Hong Kong. Orders will be dispatched within 2 working days and the actual delivery time normally takes 3 to 14 days, depending on the delivery country. A few more working days are needed for remote areas.
5. Product Disclaimer
Mark & Rose Limited will not bear any liability of the loss caused by logistic company during delivery.
6. Product Exchange/Return Policy
Mark & Rose Limited accepts NO exchange/return once products are sold. And we reserve the right to reject any order refund.
7. Arrangement of Wrong Delivery/Broken Products
Buyer have to inform us within 7 days upon receipt of the products. If products are found broken/received wrong products. We will resend/refund after verifying the case. However, if products cannot be delivered due to buyer’s fault (e.g Buyer was away traveling), we will not bear any responsibility of that and if the items returned to us because of this, buyers have to pay the return logistics cost. Lastly, if products are found broken after return, buyer have to compensate all relevant loss.
8. Pre-Order
We do not accept pre-order normally, but for confirmed exceptional case, buyer must pay 50% of the total order amount as deposit. And buyer must pay off the balance upon stocks arrival. Cancellation is not allowed once pre-order are confirmed. If buyer cancels the pre-order, the deposit will not be refunded.
9. Other Disclaimer
Mark & Rose Limited will not be responsible for the conditions listed as below:
Any unrestricted strike , Zone Lockdown , Labor Action , Riot , Terrorist Attacks/Threat, War ( regardless of declaration ), War Threat , Fire, Storm , Flooding, Earthquake , Land Collapse , Disease Outbreak ( and all other natural disasters ), Public or Private Telecommunications network is corrupted and makes buyer suffers from loss
We will take below actions if above conditions happen:
10. Reserve the Right of Order Refusal
Mark & Rose Limited reserves all the rights of the final interpretation of this Wholesale Contract; and have rights to deny related (extra) Services and (extra) Responsibility.
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